Returns & Refund Policy
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
During the checkout process you will be given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA.
We are committed to complying with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol).
If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide. All BE LABS / CBD LUXE products carry a 30-day customer satisfaction guarantee.
Best By Dates
All products have a Best By Date printed on the Secondary Packaging, Primary Packaging, and on the product itself. We ship all products with ample lead time for use by the Best By Dates (60 days or more), but sometimes things get missed. These dates are used as a “Product is Best IF Used By” and not necessarily an Expiration Date; we understand that these dates can be misleading to customers and would like to clarify our current refund/exchange policy if you find yourself with any unwanted product.
For purchases made through our website: If your product has a Best By Date within 30 days of the date it was received, please notify us within 1 week (7 days) to have our team facilitate an exchange. If you are unable to notify us within 7 days, you still have the option to utilize our 30-day return policy, even though you do not qualify for an exchange. Please note that we are not liable for any incurred return shipping costs after the initial 7-day grace period.
Damages From Shipping
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72hrs. Please contact us and provide detailed information for any product damaged during shipping within that time.
Refunds (If Applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
** Only regular priced items may be refunded, sale items are not eligible for refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.